 E-commerce platform Flipkart on Monday announced a new “Warranty Assistant” for smartphones. The warranty assistant by Flipkart is applicable to anyone who buys a smartphone through the platform. The new policy by the company aims to cover issues like software, hardware issues, and manufacturing defects in a phone that is bought on Flipkart.
The Flipkart Warranty Assistant costs Rs 99 and customers can buy it along with the phone they are purchasing on the platform. The company claims to provide door-step pickup and drop if something goes wrong with the phone within the warranty period.“As customers continue to stay safe at home, Flipkart continues to ensure optimum customer satisfaction by helping them fix their phones without stepping out of their homes,” Flipkart said in a statement.
As per the terms and conditions, the program is available only on products that are covered under the warranty assistant scheme on the Platform and that products that are sold by registered sellers. This Program is available only in select cities in India and on select pin codes. Flipkart has launched this feature to save people from stepping out during corona times. The company claims that the warranty assistant covers complete assistance for in-warranty phones, doorstep pick up and call, toll-free call center, and fixed expected time of arrival of service. And all these benefits can be availed just by paying a meager sum of Rs 99 at the time of purchasing a new phone.
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